1. Overview
• Thank you for shopping with Lianne Reilly Makes. We want you to be satisfied with your handmade purchase. Please read our returns and exchange policy carefully.
2. Eligibility for Returns
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Customized or personalized items may not be eligible for return.
3. Initiating a Return
• To initiate a return, please contact us at liannereillymakes@gmail.com within 30 days of receiving your order. Provide your order number and a brief description of the reason for the return.
4. Return Shipping
• Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service. Lianne Reilly Makes is not responsible for items lost or damaged during return transit.
5. Inspection and Approval
• Once we receive your returned item, it will be inspected. If the item is in its original condition, we will process the refund or exchange. Please allow 10 business days for this process.
6. Refunds
• Refunds will be issued to the original payment method. Shipping costs are non-refundable. Refund processing times may vary depending on your bank.
7. Exchanges
• If you wish to exchange an item, please contact us to arrange the exchange. Exchanges are subject to product availability. If the desired item is unavailable, we will work with you to find a suitable alternative.
8. Damaged or Defective Items
• In the rare event that you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will assess the situation and provide a solution.
9. Non-Returnable Items
• Certain items, such as gift cards, are non-returnable.
10. Cancellation of Orders
• Orders can be canceled within 2 hours of purchase. Once the item has been shipped, the standard return policy applies.
11. Contact Information
• For any questions or concerns related to returns and exchanges, please contact us at liannereillymakes@gmail.com.
Thank you for supporting Lianne Reilly Makes. We appreciate your understanding and cooperation with our returns and exchange policy.
